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How do I purchase a painting?

For most of us buying art is a special event so I want you to be completely happy with your new painting. If you have any questions please contact me by emailing suzanne.nicholl@gmail.com or completing a contact form. If you’re not able to visit the studio we can arrange a telephone and/or a video call for you to see the art work up close and to address all your queries. 

I have taken every care to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a slight difference due to variations between browsers, devices and screen settings. A video call can often provide clarity and give you peace of mind, and we get to know each other a little too.

How is my payment handled? 

Once you have decided on the painting you wish to purchase we will agree the delivery arrangements. I will provide you with my details and payment will be taken through bank transfer in British Pounds Sterling, or via my card machine if you are able to visit the studio.

 
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Framing

Unframed Paintings

For a painting on paper or card I often wait until it is sold before it's framed. This gives the collector personal choice about the frame colour and design. I am happy to make recommendations and arrange framing before delivery or leave this to you if preferred. 

Paintings on card and paper are mounted and all pieces are carefully packaged for safe delivery.

There is no additional cost for UK delivery of unframed pieces. For overseas and framed paintings I agree the delivery arrangements and costs with the collector - see shipping.

 

Shipping

Paintings will be packed and shipped within 5 working days. In the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need your painting to be delivered by a specific date, please let me know to make sure it can reach you in time. 

 

Can I collect my artwork from your studio?

Absolutely! My home is in Worcestershire UK and you are more than welcome to collect your painting from my studio at a prearranged time. 

Is Shipping included? 

Shipping costs contribute towards packing supplies, labour and transit fees. At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight.

UK delivery for unframed paper pieces is included in the purchase price.

For all other shipping I either stipulate the shipping cost in the painting details or agree the amount with the buyer once I’ve obtained a shipping quote. 

What about large or high value artworks? 

It’s important for both of us to make sure your painting reaches you safe and sound. Shipping costs for large artworks need to be quoted individually so we will discuss specialist shipping options before the artwork is despatched. 

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and can not accept responsibility for additional charges.

 

What about the dreaded Brexit?

It’s a mess! Currently (April 2022) it’s not clear what extra charges will be made for EU customers. But that doesn’t mean we can’t overcome the red tape. Once we know what is going where, I will do my very best to ensure there are no surprises for you at the other end.

Returns

What if my painting arrives and I don’t like it?

I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.

If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me as soon as possible within 7 days, with details and photographs. We will then work through a solution together. 

 

What about Overseas Returns?

At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.

I think that’s about it but if you have any further questions please send me an email and I will do my best to help you out. 

LAST UPDATED: 20th April 2022

 
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